Zapier+ChatGPT workflow: auto-post daily summaries to Slack
I receive dozens of customer support tickets daily and want a Zapier automation that pulls ChatGPT summaries and posts concise digests to a Slack channel each morning. Looking for trigger/config steps, rate limits, and how to keep PII out of prompts.
Answers
Approved replies, operator insight, and tactical follow-up from the community.
Use Zapier’s Schedule trigger (daily 07:00) → Search tickets (last 24h) → Formatter: remove PII with regex (emails/phones/names → [REDACTED]; hash IDs) → Aggregate ticket texts into one batch (keep prompt ≤ ~3k tokens) → Call ChatGPT once to produce a 5–8 bullet digest (top issues, counts, urgent items) → Post to Slack. If you must call per-ticket, throttle to ≤60 req/min and add exponential backoff.
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