Zapier flow suggestion:
- Trigger: new ticket from your helpdesk.
- Action: Webhooks by Zapier POST ticket text to Claude with a prompt that returns JSON {category, priority_score, confidence}.
- Parse JSON with Formatter, then Filter: if priority_score ≥ 0.8 and confidence ≥ 0.7 → Update ticket and assign to on-call; else tag “triage” and assign to human queue.
- Add retry/error handling and monitor API rate limits.
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