Workflow: Zapier + ChatGPT for Slack triage
I need a Zapier workflow that sends Slack support messages to ChatGPT to auto-classify priority, assign tags, and post summaries back to a ticketing channel. Looking for trigger/filter settings, prompt templates, and rate-limit/quotas handling.
Answers
Approved replies, operator insight, and tactical follow-up from the community.
Trigger: Slack “New Message Posted to Channel” (support channel). Add Filter by Zapier for keywords or thread_ts to skip bots. Action: send message + last 3 replies to ChatGPT and request strict JSON. Prompt template:
"Input: {{message}}
Context: {{last_3_messages}}
Respond JSON: {"priority":"P0|P1|P2","tags":["tag1","tag2"],"summary":"one-sentence","assignee":"team"}"
Rate limits: use Zapier Paths + Delay or Storage counter to batch/slow bursts; implement exponential backoff on 429s.
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