Workflow: Zapier + ChatGPT for Slack triage
I need a Zapier workflow that sends Slack support messages to ChatGPT to auto-classify priority, assign tags, and post summaries back to a ticketing channel. Looking for trigger/filter settings, prompt templates, and rate-limit/quotas handling.
Best tools for this use case
Based on the workflow in this discussion, these tools are useful starting points to review.
Zapier
Best general-purpose automation layer for connecting tools and processes quickly.
Make
Powerful automation builder for advanced visual flow design and multi-step operations.
n8n
Technical automation platform with strong flexibility, control and AI workflow potential.
Answers
Approved replies, operator insight, and tactical follow-up from the community.
Trigger: Slack “New Message Posted to Channel” (support channel). Add Filter by Zapier for keywords or thread_ts to skip bots. Action: send message + last 3 replies to ChatGPT and request strict JSON. Prompt template:
"Input: {{message}}
Context: {{last_3_messages}}
Respond JSON: {"priority":"P0|P1|P2","tags":["tag1","tag2"],"summary":"one-sentence","assignee":"team"}"
Rate limits: use Zapier Paths + Delay or Storage counter to batch/slow bursts; implement exponential backoff on 429s.