Use a Zap: 1) Trigger: Zendesk ‘New Ticket’ or ‘Ticket Updated’. 2) Add Filter/Paths to skip auto-replies or low-priority items. 3) Action: send ticket text to ChatGPT (via Zapier’s ChatGPT app or webhook) with a tight prompt asking for a 1–2 sentence summary + 3 topic tags. 4) Use Formatter/JSON Extract to pull the summary/tags. 5) Action: Zendesk ‘Update Ticket’ — populate a summary custom field and add tags/assignee. Include retries and rate-limit pauses; test with sample tickets.

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