Workflow: Zapier → ChatGPT for triaging support emails
Small SaaS team seeking a low-maintenance Zap that triages and tags emails with intent and urgency using ChatGPT before human review. Need rate-limit and retry suggestions to avoid hitting API limits.
Answers
Approved replies, operator insight, and tactical follow-up from the community.
Queue incoming emails in Zapier (Storage or a Sheet), batch them (e.g., groups of 10) and send one prompt to ChatGPT that returns compact JSON: {intent, urgency:1–5, tags[]}. Run batches every 1–5 minutes and cap processing to ~10–20 emails/min to be safe. Use a smaller model (gpt-3.5-turbo), limit response tokens, and prefer batching to reduce calls. On 429s use exponential backoff with jitter (wait 2^n seconds), retry up to 3 times, then surface for manual review.
Compare Zapier integration options: Compare Zapier and Make
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