Quick setup:
1) Zapier: Catch Hook (ticket_id, body, metadata).
2) Action -> ChatGPT: prompt to return strict JSON {intent,priority,confidence,tags}. Provide 5–7 examples and one rule: if unsure return intent:'unknown' and confidence:0.5.
3) Zapier parses JSON, updates ticket tags/priority. If confidence<0.6 or API error: tag needs-review, create internal task, notify Slack, retry with exponential backoff (3 attempts). Log responses for auditing.

If you want integration guidance, see Zapier vs Make: Compare Zapier and Make