How to use ChatGPT + Zapier for automated ticket triage
I want a step-by-step flow where incoming tickets are summarized by ChatGPT and Zapier routes them to the right queue; need pointers on rate limits and retries.
Answers
Approved replies, operator insight, and tactical follow-up from the community.
1) Zapier trigger: new ticket (email/Helpdesk). 2) Call ChatGPT API with a system prompt that returns strict JSON: {summary, intent, urgency, suggested_queue}. Use temperature 0. 3) Parse JSON in Zap and route to queues via conditionals. 4) Rate-limit tips: check API docs for RPS/token caps, batch low-priority tickets, and cache repeated content. 5) Retries: on 429/5xx use exponential backoff with jitter, idempotency keys, and up to 3 retries; send failures to a DLQ for manual review.
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