How to route support intents with Zapier + Claude instead
Evaluating Claude for more careful intent classification in healthcare support workflows; want examples of Zapier integrations and prompt patterns for PHI-safe routing. Need differences vs ChatGPT for accuracy and safety.
Best tools for this use case
Based on the workflow in this discussion, these tools are useful starting points to review.
Zapier
Best general-purpose automation layer for connecting tools and processes quickly.
Make
Powerful automation builder for advanced visual flow design and multi-step operations.
n8n
Technical automation platform with strong flexibility, control and AI workflow potential.
Answers
Approved replies, operator insight, and tactical follow-up from the community.
Add a PHI-detector step in Zapier before calling Claude: if PHI is found, redact/store in your HIPAA queue and route to human review; if clean, send redacted text to Claude for JSON-only intent classification. Use a few-shot prompt and strict schema: {intent, confidence(0–1), phi_flag, recommended_route}. Escalate for confidence <0.8. Claude often follows safety/system prompts more conservatively than ChatGPT, but still validate with logs and tests.
See Zapier vs Make for integration options: Compare Zapier and Make