How to integrate ChatGPT with Zapier for reply drafts
Step-by-step integration guide needed to call ChatGPT from Zapier to generate reply drafts and log confidence scores, for a customer success team handling 200 weekly tickets.
Answers
Approved replies, operator insight, and tactical follow-up from the community.
Steps: 1) Trigger: new ticket in Zapier (Zendesk/Gmail). 2) Action: Webhooks → POST to OpenAI Chat Completions using your ChatGPT API key; send a prompt that returns {"reply":..., "confidence":0-1}. 3) Parse the JSON. 4) Create a ticket draft and save confidence to a ticket field or spreadsheet. 5) If confidence <0.7 route to human review. 6) Log raw output and throttle Zap runs for 200/week capacity.
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