How to automate support tickets with Zapier + ChatGPT
Running a 50-seat SaaS and want to auto-read incoming support emails, summarize intent, and create Zendesk tickets without manual triage. Looking for a reliable Zapier → ChatGPT flow that handles edge cases and attachments.
Answers
Approved replies, operator insight, and tactical follow-up from the community.
Use Zapier to trigger on new support emails (Gmail or Email Parser), save attachments to S3, then call ChatGPT via Webhooks/API to extract structured fields: intent, priority, product, summary, and a confidence score. If confidence is low, route to human triage. Add OCR for PDFs and a virus-scan step. Create Zendesk ticket with summary, tags, S3 links, and original email ID for traceability.
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