How to automate support tickets with Zapier + ChatGPT
Running a 50-seat SaaS and want to auto-read incoming support emails, summarize intent, and create Zendesk tickets without manual triage. Looking for a reliable Zapier → ChatGPT flow that handles edge cases and attachments.
Best tools for this use case
Based on the workflow in this discussion, these tools are useful starting points to review.
Zapier
Best general-purpose automation layer for connecting tools and processes quickly.
Make
Powerful automation builder for advanced visual flow design and multi-step operations.
n8n
Technical automation platform with strong flexibility, control and AI workflow potential.
Answers
Approved replies, operator insight, and tactical follow-up from the community.
Use Zapier to trigger on new support emails (Gmail or Email Parser), save attachments to S3, then call ChatGPT via Webhooks/API to extract structured fields: intent, priority, product, summary, and a confidence score. If confidence is low, route to human triage. Add OCR for PDFs and a virus-scan step. Create Zendesk ticket with summary, tags, S3 links, and original email ID for traceability.
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