Best Zapier + ChatGPT setup for triaging support emails
We process ~1,000 emails/day and need a scalable Zapier + ChatGPT orchestration that categorizes intent, suggests replies, and assigns priority. Prefer low-latency flows and audit logs for compliance.
Best tools for this use case
Based on the workflow in this discussion, these tools are useful starting points to review.
Zapier
Best general-purpose automation layer for connecting tools and processes quickly.
Make
Powerful automation builder for advanced visual flow design and multi-step operations.
n8n
Technical automation platform with strong flexibility, control and AI workflow potential.
Answers
Approved replies, operator insight, and tactical follow-up from the community.
Use Zapier to receive emails (Gmail/New Email trigger) → Webhooks/Code step to call ChatGPT for two short tasks: (1) intent classification (fixed taxonomy, top 3 intents + confidence), (2) concise draft reply. In parallel write audit logs (timestamp, message-id, model version, raw input/output) to secure storage and run priority rules (keywords + confidence thresholds) to set ticket severity. Keep prompts minimal and deterministic for low latency.
Compare Zapier vs Make: Compare Zapier and Make