Zapier: fast to wire integrations and triggers, low ops overhead — but limited built-in versioning, audit trails, complex conditional gating, and rollback controls. Custom serverless orchestration gives full control: strict review gates, immutable versioning, audit logs, role-based rollback, and better observability — at cost of engineering time and maintenance. Many teams use a hybrid: Zapier for 3rd-party connectors and a serverless core for review/versioning/rollback.

Compare Zapier vs Make: Compare Zapier and Make