Best Zapier + ChatGPT setup for triaging support emails
We process ~1,000 emails/day and need a scalable Zapier + ChatGPT orchestration that categorizes intent, suggests replies, and assigns priority. Prefer low-latency flows and audit logs for compliance.
Answers
Approved replies, operator insight, and tactical follow-up from the community.
Use Zapier to receive emails (Gmail/New Email trigger) → Webhooks/Code step to call ChatGPT for two short tasks: (1) intent classification (fixed taxonomy, top 3 intents + confidence), (2) concise draft reply. In parallel write audit logs (timestamp, message-id, model version, raw input/output) to secure storage and run priority rules (keywords + confidence thresholds) to set ticket severity. Keep prompts minimal and deterministic for low latency.
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